SUPPORT
GET HELP
Email support@stratalize.com. This address covers the website and the mobile app.
To help us find the problem quickly, include:
- Your name, your company, and the email address you sign in with
- The project you were working in
- What you were doing and what you saw instead of what you expected
- A screenshot, if you have one
- For the app: your phone model and the app version, shown under Settings
Please do not send your password.
THE MOBILE APP
Who can sign in. Accounts are created by your company's administrator. If you do not have one, ask your administrator to add you.
Signing in. Use the same email and password as on the website.
Face ID. On phones that support it, turn it on or off under More, then Settings, then Face ID.
Notifications. Go to More, then Settings, then Notifications. The first time, the app asks for permission. After that, this opens your phone's notification settings, where you turn them on or off.
Ask Stratalize. Turn it on or off under More, then Settings, then Ask Stratalize.
Deleting your account. Go to More, then Settings, then Delete my account. More about what is deleted is on the account deletion page.